PROCEDURES AND POLICIES

BOOKING:
All booking for individual sessions can be done online using the BOOK NOW link above. Appointments are for phone sessions, unless otherwise specified and confirmed.
Please review Services & Rates page before booking, to be sure you have booked the session that is appropriate for you.

PHONE SESSIONS: 
Most sessions will take place over the phone, unless otherwise specified. If you have questions about how a phone session can work, you might find this overview of what to expect helpful.
For all phone sessions: Marcy will call you within 7 minutes of the scheduled time on the number provided in your booking agreement. Please ensure that the number provided is the number where you will be available, and inform Marcy of any changes as soon as possible.
Important note: Prior to our call, please take a moment to get centered and present. At the time of the call, it is important that you are comfortable and away from distractions. If I call you and you are in the middle of something-- cooking dinner, babysitting your niece, filing your taxes, debating politics on Facebook, whatever-- the session will be suspended, and we will reschedule for another time. I have a zero tolerance policy on this, for your own best interest. Your willingness to set aside this time to be fully present is a necessary indication of your dedication to yourself and to your process.

IN-PERSON SESSIONS:
In-person sessions are 50 minutes, unless otherwise specified. If you choose to use a portion of a pre-purchased phone package, the session time is reduced from one full hour to the 50 minutes allotted for in-person sessions. Payment is required at time of booking. Location varies. You will receive a confirmation email by the Friday before your session containing the location address, as well as the date and time of your appointment. Sessions are booked back-to-back, which means that any additional time cannot be accommodated if you are late. Please plan accordingly and plan to arrive a few minutes early for your appointment.
See CANCELLATIONS policy for additional information below.

GIFT CERTIFICATES:
Gift certificates may be purchased for individual sessions and 4-session series, as well as any program or package offered throughout the year. Gift certificates are good for up to 6 months from date of purchase. If the recipient does not redeem their gift certificate, that session may be used by the purchaser. 
To redeem a gift certificate, the recipient simply sends an email to that effect to marcy@metamarcy.com. 

CANCELLATIONS:
Cancellation policy for phone sessions: 48-hour cancellation notice is preferred. Less than 24-hour notice and/or repeated cancellations may result in the forfeiture of your session, as will no-shows and day-of cancellations. Short-notice cancellations may also result in a delay in re-booking as my schedule tends to book up at least a couple of weeks in advance. 

Cancellation policy for in-person sessions: Payment is required at time of booking. Cancellations or changes should be made no later than 5pm the Wednesday prior to your scheduled session, unless otherwise specified. Missed appointments will be charged the full price of the session and can be made up via phone within 2 weeks. After 2 weeks, a $25 rescheduling fee applies.

REFUNDS:
I do not offer refunds. Package and program purchases are final, and indicate a commitment to the process. Packages and programs are non-transferrable, and cannot be pro-rated. Refunds will not be given for missed appointments or unused portions of packages or programs. Due to the nature of this work, I DO NOT OFFER REFUNDS of any kind.  Resistance, challenge, projection, and frustration are just some of a number of common stumbling blocks that are bound to come up during the process of our work together. Most of these issues can be met with good communication and a commitment to resolution. In the (rare) case of a need for early termination of a package or program, every effort will be made to find an equitable solution. Cash refunds are not an option. 

ALL RESTRICTIONS and LIMITATIONS, including blackout dates, are at the sole discretion of Marcy and the Metamorphosis Team.